Job Details

Introduction

We are seeking a professional and experienced Senior Front Desk Officer to join our administrative services team. The ideal candidate will be the first point of contact for visitors and clients, ensuring a welcoming and efficient front office experience. This role requires a polished communicator with strong organizational skills and the ability to handle multiple tasks seamlessly.

Responsibilities

• Greet and welcome visitors and clients with professionalism and courtesy
• Manage and coordinate daily reservations and bookings efficiently
• Handle guest check-in procedures, ensuring accurate room assignments
• Answer phone calls and respond to inquiries in a timely and helpful manner
• Follow up on client requests and ensure timely resolution of issues
• Maintain a tidy and organized front desk area

Technical Skills

• Proficiency in reservation management and booking systems
• Experience with front desk check-in/check-out software
• Strong computer skills, including MS Office (Word, Excel, Outlook)
• Effective telephone and email communication tools
• Ability to operate multi-line phone systems and office equipment