Job Details

Introduction

We are seeking a dedicated Passenger Service Agent to join our team. In this junior role, you will be the first point of contact for travelers, ensuring a smooth and pleasant experience from arrival to departure. You will assist passengers with check-in, reservations, and travel inquiries while maintaining a high standard of customer care.

Responsibilities

• Greet passengers and provide them with the necessary assistance.
• Respond to passenger inquiries and provide accurate information.
• Confirm reservations and issue tickets for passengers.
• Assist passengers with any travel-related issues and escalate when necessary.
• Maintain up-to-date knowledge of booking platforms and service procedures.

Technical Skills

• Online booking platforms and reservation systems.
• Ticketing and fare calculation tools.
• Basic data entry and record-keeping using standard office software.
• Customer service and communication software.