Job Details

Introduction

We are seeking a detail-oriented Service Advisor to act as the primary point of contact for our customers in the wholesale and retail trade sector. In this role, you will assess customer service needs, provide transparent cost estimates, and coordinate with the technical team to ensure smooth and timely service delivery.

Responsibilities

• Greet customers and assess their vehicle or product service needs
• Provide accurate cost estimates and obtain customer approval before beginning work
• Coordinate with technicians to establish and monitor repair timelines
• Explain completed work, outcomes, and any recommended follow-up actions to customers
• Manage service appointments, scheduling, and workflow to optimize efficiency

Technical Skills

• CRM software proficiency for customer and service record management
• Warranty claim processing and documentation
• Service scheduling tools and appointment systems
• Diagnostic equipment usage for basic service assessment
• Customer feedback systems for tracking satisfaction and follow-up