Job Details
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مشرف خدمات مرضى
Posted Jun 3No applicants yet
Industry
الرعاية الصحية والمساعدة الاجتماعية
Experience level
Senior
Skills they are looking for
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About the role
Introduction
We are seeking an experienced Patient Services Supervisor to lead and enhance our patient support operations. This role focuses on ensuring exceptional patient experiences through effective team management, optimised communication platforms, and adherence to healthcare standards.
Responsibilities
- Supervise and guide the patient services team to deliver high-quality support.
- Manage and improve patient communication platforms for seamless interaction.
- Evaluate staff performance, provide regular feedback, and deliver targeted training.
- Coordinate with medical departments to enhance the overall patient journey and satisfaction.
- Prepare periodic reports on patient services performance and recommend improvements.
Technical Skills
- Proficiency in patient communication platforms (e.g., CRM, messaging systems).
- Strong knowledge of healthcare information security standards, particularly HIPAA.
- Experience with performance monitoring tools and reporting software.
- Familiarity with electronic health records (EHR) systems.
- Capability to analyse patient feedback data and derive actionable insights.
About the employer
Confidential
الرعاية الصحية والمساعدة الاجتماعية
