Frequently Asked Questions
Find answers to common questions about pOtential. Browse by category or search for specific topics.
Table of Contents
- 1. Registration & Account
- 2. Profile & Personal Information
- 3. Privacy & Data Protection
- 4. Video & Audio
- 5. DISC Personality & Profile Colors
- 6. Peer Evaluations & References
- 7. Jobs & Opportunities
- 8. AI Features
- 9. Points & Rewards System
- 10. Skill Badges
- 11. For Employers
- 12. Security & Account Safety
- 13. Support & Help
Q.How do I create an account?
You can create an account by clicking the 'Sign Up' button and following the registration process. You will need to provide your email address and create a password, or sign up using your Google or Apple account.
Q.Can I switch between job seeker and employer accounts?
Yes, pOtential allows you to switch between job seeker and employer modes within the same account.
Q.How do I delete my account?
You can request account deletion from your account settings. Some data may be retained for legal purposes.
Q.Is my account free?
Yes, creating an account is completely free. Additional premium features may be available.
Q.What information should I include in my profile?
Include your work experience, education, skills, and a professional photo for the best results.
Q.How do I edit my profile?
Edit your profile from your dashboard at any time. Navigate to your profile section and click edit.
Q.Can I hide certain information?
Yes, you control profile visibility in your privacy settings.
Q.How is my data protected?
We use encryption and industry-standard security measures. See our Privacy Policy for details.
Q.Who can see my profile?
You control visibility. Choose public, registered users only, or private.
Q.Can employers see my contact info?
Contact info is protected. Employers contact you through the platform messaging system.
Q.How long is data retained?
Data is retained while your account is active and removed within a reasonable timeframe after deletion.
Q.How do I record a video?
Record directly through the pOtential app from your profile section.
Q.How long can my video be?
Up to 60 seconds. Keep it concise and focused on your key strengths.
Q.Can I re-record?
Yes, re-record as many times as needed until you're satisfied.
Q.What is the DISC personality profile?
DISC categorizes personalities into Dominance, Influence, Steadiness, and Conscientiousness. Your colors help employers understand your work style.
Q.How are colors determined?
Through the DISC assessment taken within the app.
Q.Can colors change?
Core traits are stable, but you can retake the DISC assessment periodically.
Q.How do peer evaluations work?
Colleagues provide verified feedback. Enter their contact info and they receive an invitation.
Q.Who can evaluate me?
Colleagues, managers, clients, or professional contacts with verified identities.
Q.Can I dispute an evaluation?
Contact support to review evaluations that violate guidelines.
Q.Are evaluations anonymous?
They are tied to verified identities for credibility. You can control visibility.
Q.What if someone adds me as a reference?
You receive a notification to evaluate them. The button shows 'Evaluate as Reference'.
Q.How are evaluations weighted?
Recent and relevant evaluations carry more weight.
Q.Can I request evaluations externally?
Yes, invite external contacts via email. They can create a limited account.
Q.How does job matching work?
AI matches your profile, skills, experience, and DISC profile with relevant opportunities.
Q.How do I apply?
Express interest through the platform. Employers review your complete profile.
Q.What AI features are available?
Smart job matching, profile analysis, skill gap identification, and career recommendations.
Q.How does AI improve job search?
By matching you with opportunities aligned with your skills, experience, and personality.
Q.How do I earn points?
Complete your profile, take DISC assessment, record videos, receive evaluations, and engage with the platform.
Q.What can points be used for?
Unlock premium features, boost profile visibility, access advanced analytics.
Q.Do points expire?
Points do not expire while your account is active.
Q.How are points calculated?
Based on profile completeness, activity, evaluation quality, and community engagement.
Q.Can I transfer points?
Points are non-transferable and tied to your individual account.
Q.What are skill badges?
Visual indicators of verified skills. Earn them through assessments, endorsements, and platform milestones.
Q.How do employers benefit?
Post jobs, search verified candidates, view DISC profiles, and make data-driven hiring decisions.
Q.How do I post a job?
Switch to employer mode, navigate to jobs, and follow the guided posting process.
Q.How is my account secured?
Encryption, secure authentication, and regular security audits. Two-factor authentication available.
Q.What if I suspect unauthorized access?
Change your password immediately and contact our support team for assistance.
Q.How do I contact support?
Through Contact Us page, email Support@potential.team, or in-app help center.
Q.What are support hours?
Sunday through Thursday, 9 AM to 6 PM EEST. We respond within 24 hours.