💡 Frequently Asked Questions
Everything you need to know about pOtential
Table of Contents
Q.How do I create an account?
You can create an account by clicking the 'Sign Up' button and following the registration process. You will need to provide your email address and create a password, or sign up using your Google or Apple account.
Q.Can I switch between job seeker and employer accounts?
Yes, pOtential allows you to switch between job seeker and employer modes within the same account. You can manage both profiles from your dashboard.
Q.How do I delete my account?
You can request account deletion from your account settings. Please note that some data may be retained for legal purposes as outlined in our Privacy Policy.
Q.Is my account free?
Yes, creating an account and building your professional profile is completely free. Additional premium features may be available for a fee.
Q.What information should I include in my profile?
Your profile should include your work experience, education, skills, and a professional photo. The more complete your profile, the better your chances of being discovered by employers.
Q.How do I edit my profile?
You can edit your profile at any time from your dashboard. Navigate to your profile section and click the edit button on any section you wish to update.
Q.Can I hide certain information from my profile?
Yes, you have control over your profile visibility. You can customize which sections are visible to different audiences in your privacy settings.
Q.How is my personal data protected?
We implement industry-standard security measures to protect your data. All personal information is encrypted and stored securely. Please refer to our Privacy Policy for detailed information.
Q.Who can see my profile?
You control your profile visibility. You can choose to make your profile visible to everyone, only to registered users, or keep it private. You can also customize visibility for specific sections.
Q.Can employers see my contact information?
Your contact information is protected. Employers can only contact you through the platform's messaging system unless you choose to share your contact details directly.
Q.How long is my data retained?
We retain your data for as long as your account is active. If you delete your account, your data will be removed within a reasonable timeframe, except where legal obligations require retention.
Q.How do I record a video?
You can record a video directly through the pOtential app. Navigate to your profile and look for the video option to get started.
Q.How long can my video be?
Videos can be up to 60 seconds long. We recommend keeping your video concise and focused on your key strengths and career goals.
Q.Can I re-record my video?
Yes, you can re-record your video as many times as you like until you are satisfied with the result.
Q.What is the DISC personality profile?
The DISC profile is a behavioral assessment that categorizes personalities into four main types: Dominance (Red), Influence (Yellow), Steadiness (Green), and Conscientiousness (Blue). Your profile colors help employers understand your working style.
Q.How are my profile colors determined?
Your colors are determined through the DISC assessment, which you can take within the app. The assessment evaluates your behavioral tendencies and generates your unique color profile.
Q.Can my profile colors change over time?
Your core personality traits tend to be stable, but you can retake the DISC assessment after a significant period if you feel your working style has evolved.
Q.How do peer evaluations work?
Peer evaluations allow your colleagues and professional contacts to provide verified feedback about your work. To request an evaluation, enter the person's contact information and they will receive an invitation to provide feedback.
Q.Who can evaluate me?
Evaluations can be provided by colleagues, managers, clients, or other professional contacts. The evaluator's identity is verified to ensure authentic feedback.
Q.Can I dispute an evaluation?
If you believe an evaluation violates our community guidelines or is inaccurate, you can contact our support team to review the matter.
Q.Are evaluations anonymous?
Evaluations are tied to verified identities to ensure credibility. However, you can choose to make specific evaluations private or visible to certain audiences.
Q.What happens if someone asks me to be a reference?
When someone adds you as a reference, you will receive a notification to evaluate them. The button label will show 'Evaluate as Reference' to indicate your role.
Q.How are evaluations weighted in my profile?
Recent and relevant evaluations carry more weight in your overall profile score. The system considers the evaluator's relationship to you and the recency of the feedback.
Q.Can I request evaluations from people outside the platform?
Yes, you can invite external professional contacts to provide evaluations. They will receive an invitation via email and can create a limited account to submit their feedback.
Q.How does job matching work?
Our AI-powered matching system analyzes your profile, skills, experience, and DISC personality profile to match you with relevant job opportunities posted by employers.
Q.How do I apply for a job?
When you find a job that matches your profile, you can express interest directly through the platform. Employers will then review your complete profile, including evaluations and personality insights.
Q.What AI features does pOtential offer?
pOtential uses AI for smart job matching, profile analysis, skill gap identification, and providing personalized career recommendations based on your profile and market trends.
Q.How does AI improve my job search?
AI helps by matching you with opportunities that align with your skills, experience, and personality type, increasing the likelihood of finding a role where you will thrive.
Q.How do I earn points?
You earn points by completing your profile, taking the DISC assessment, recording a video, receiving evaluations, and engaging with the platform's features.
Q.What can I use points for?
Points can be used to unlock premium features, boost your profile visibility, access advanced analytics, and more. The points system rewards active and complete profiles.
Q.Do points expire?
Points do not expire as long as your account remains active. However, points earned through promotional campaigns may have specific validity periods.
Q.How are points calculated?
Points are calculated based on profile completeness, activity level, evaluation quality, and community engagement. The more you contribute, the more points you earn.
Q.Can I transfer points to another user?
Points are non-transferable and are tied to your individual account and achievements.
Q.What are skill badges and how do I earn them?
Skill badges are visual indicators of your verified skills and achievements. You earn badges by completing assessments, receiving endorsements from colleagues, and completing platform milestones.
Q.How can employers benefit from pOtential?
Employers can post jobs, search for candidates with verified skills and peer evaluations, view DISC personality profiles, and make data-driven hiring decisions with greater confidence.
Q.How do I post a job as an employer?
Switch to employer mode in your account, navigate to the jobs section, and follow the guided process to create a comprehensive job posting that attracts the right candidates.
Q.How does pOtential keep my account secure?
We use encryption, secure authentication methods, and regular security audits to protect your account. We also offer two-factor authentication for additional security.
Q.What should I do if I suspect unauthorized access?
If you suspect unauthorized access to your account, immediately change your password and contact our support team. We will help you secure your account and investigate any suspicious activity.
Q.How can I contact support?
You can contact our support team through the Contact Us page, by emailing Support@potential.team, or through the in-app help center.
Q.What are your support hours?
Our support team is available during business hours (Sunday through Thursday, 9 AM to 6 PM EEST). We strive to respond to all inquiries within 24 hours.